I think the implementation of the TechTarget business went as perfect as perfect could be. I applaud you and your staff on a job very well done.
Agency switches can be such a nightmare and we really didn't have any notable issues. Everyone on your staff has been pleasant, professional, courteous, knowledgeable, responsive and just plain nice. As a Travel Manager, having an agency that has smart and good people will set you above the rest. You certainly have proved to me that you guys know what you're doing...
All my information is available whenever I need it, 24 hours a day, seven days a week. I can pull out, dissect and manipulate reports any way I need to. If someone is looking for information on what was spent or what a budget needs to be, I can access that for them.