Trip Disruption
Change can be hard. So when it happens during travel, we’ve got you covered.
For many reasons, the most well-organized travel plans can still be impacted by unforeseen disruptions. No matter the issue, Atlas Travel provides industry leading communications and services to seamlessly support your travel plans in the face of interruptions.
Flight Cancellations & Diversions
Missed Connections Due To Delays
Ground Transportation, Accommodations & Other Trip Changes
Real Time Travel Monitoring
Our active itinerary tracking, in tandem with our fully mobile-enabled communications tool, powered by Cirium, provides travelers with a paramount pre- and day-of-trip messaging solution to keep them informed of any potential travel impacts.
Travelers will be notified about flight delays, gate changes, cancellations and more. They will also receive the early warning messages through push notifications via our AMIGo app. Often, our travelers are aware of arising situations before any official airport announcements are made.
While travelers are being notified, our experienced Corporate Travel Consultants simultaneously combat trip disruptions in real time via our action dashboard. Any trip that is at risk is immediately actionable by the Consultant and is tagged as a priority by status, depending on the issue, ensuring expedited traveler service.
The action dashboard is integrated with access to waivers from airlines, allowing our advisors to be proactive and to efficiently re-accommodate travelers or refund tickets. Waiver alerts keep our advisors informed of all trips that are eligible for rebooking or can be refunded with waived or reduced fees.
High-Touch Disruption Support
Our 24-hour support desk provides unwavering assistance available around the clock, seven days a week. No matter when or where disruptions happen, we have advisors standing ready to resolve any issues that arise.
We can also work with other third-party travel disruption companies, with which you may already have a direct agreement. We have the capability to either set-up a direct feed or work through an API.
For those organizations whose duty of care policies require an extended reach global partner for medical assistance, security services and emergency evacuation, Atlas Travel can help coordinate your custom membership.
Real-Time Mobile Enabled Traveler Notifications
Expert Travel Consultants To Expedite Changes
Smart Risk & API Integration Solutions
Through our commitment to premier service, Atlas Travel minimizes the impact to our travelers caused by interruptions, delays and cancellations.